audiri.
An AI receptionist for funeral homes

The first call deserves more than a stopwatch.

Audiri answers your phone, day or night. It holds the line the way a director would — takes the first call, captures what matters, and puts it in front of your on-call director the moment the family hangs up.

A live call with Vivian, right in your browser. It will ask to use your microphone.

Built for the calls
that matter most.

Most after-hours numbers go to voicemail, or a call-center script that treats a death like a delivery. Audiri holds the line the way a director would — calm, unhurried, fluent in the moment — and notifies your on-call director the second the family hangs up.

A calm living room late at night — one lamp on, a phone resting face-down on the side table.
First-call intake

Hold the line the way a director would.

A family reporting a death gets a different cadence than a vendor checking on paperwork or a caller asking about a service time. Audiri recognises what kind of call this is straight away, and answers it the way that call deserves.

The decedent's name, where they are now, the caller's name and relationship, and a number to call back. Captured the same way every time, and waiting in your dashboard before you pick up the phone.

The second the call ends, it sits at the top of the on-call director's queue — a short summary and the callback number, ready before they reach for the phone. Push and SMS to the director's mobile are rolling out next. No voicemail box to check at seven in the morning, no message lost overnight.

Audiri remembers what has already been said. The family never has to repeat themselves, and the conversation never resets back to the beginning.

A sample first call
Audiri
Marlowe Family Funeral Home, this is Vivian.
Caller
Hello? My mother just passed. I'm at Sutter Memorial.
Audiri
I'm so sorry. Take your time. May I have your name, and your mother's name?
Caller
Anne — and my mother is Margaret Halloran.
Audiri
Thank you, Anne. James is the director on call tonight, and he'll phone you back within fifteen minutes. Is this the best number to reach you?
James was paged with Anne's name, number, and a summary before she hung up.
The director console

By the time you're in,
the night is already sorted.

Every call Audiri takes lands in one place — who rang, what they needed, what's been done, and which director is on it. Your team works a queue, not a voicemail box.

The Audiri director console — a single queue of the night's calls, each showing the caller, a summary, a status, and which director is handling it.
One morning at Marlowe Family Funeral Home — nine calls still open, four answered by Vivian with no director needed, one flagged for a person.

Nobody falls between directors

Claim a call and it's yours; everyone sees who is on what. Nothing gets worked twice, and nothing slips between shifts.

The whole history, kept

Every call holds its transcript, its summary, and a plain record of what each director did — still there after a refresh, with names attached.

Owed callbacks stay on top

A family waiting to hear back sits at the top of the queue, the longest wait first, until someone has reached them.

A tidy desk in first light — closed laptop, coffee, and the desk phone, everything in order.

Quiet care, at any hour.
Without growing your team.

Give every family a dignified first conversation, even at three in the morning. When a human is needed, you'll know — and you'll have the full context before you dial back.

Always answering

Picks up on the first ring, 24/7 or on the hours you set. Holidays included, no exceptions.

Deathcare-fluent

Knows a first call from a vendor call from a pricing question, uses the language of the profession, and never rushes a grieving family.

Tailored to your home

Your services, your hours, your price list, your on-call rotation, and a persona with the name and greeting you choose.

Every kind of call

More than the first call.

First call
A family, hospital, or hospice reporting a death. Structured intake, captured calmly; the on-call director paged before the family hangs up.
Service information
When is the service, where, who is officiating. Answered from your records and the public obituary, and never from anything you haven't approved.
Messages & callbacks
Pre-need inquiries, directions to the home, a request for a callback. Captured and waiting in the queue, with a pre-need inquiry flagged as its own kind of call, not buried in the message pile.
Aftercare
When will the ashes be ready, has the certificate arrived. Answered from the case once a director has linked it, or captured and left in the queue if not.
Escalations
Distressed callers, media, a family dispute. Held with a calm, steady hand, then flagged for a director straight away. Audiri knows the calls it should not handle alone.
Your records

A clean record of every call. Linked to your CRM.

Audiri keeps its own record of every call it takes — caller, summary, transcript, and what the director did next — and links each one to the case in your CRM. Osiris is the first integration, with FrontRunner, Passare, and SRS built into the same adapter for what comes next. For cemeteries, a walk-to-grave link texted straight from Chronicle is on the same roadmap.

Built for the weight of what you do.

A receptionist who takes a first call needs the same restraint, the same disclosures, and the same paper trail you would expect of any member of staff.

i

Human-in-the-loop on every call.

A director can read the transcript and summary of every call. Audiri assists the home; it never acts alone.

ii

A human, the moment it's needed.

Ask for a person, or let a call turn sensitive, and Audiri stops and says so — it never pretends to be the director. It captures everything and gets your on-call director on it. Live mid-call takeover from the console is on the roadmap.

iii

FTC Funeral Rule, by the book.

Pricing questions are answered from your General Price List, never improvised, and every call is transcribed and timestamped. A complete FTC pricing audit trail is on the compliance roadmap.

iv

HIPAA-grade, included.

Encrypted in transit and at rest, with per-tenant isolation. Standard with every plan, not a $750 add-on.

Flat monthly pricing.
No call-length penalties.

The old answering service bills any call over three minutes as two. In deathcare, the calls that matter are the long ones. Audiri is one flat monthly price — every call, however long the family needs.

Steward
$249 / month
Up to ~500 cases a year
  • 200 calls included
  • Overage $1.50 / call
  • One location
  • 24/7 or custom hours
  • Portal access for two directors
  • Unlimited transcripts
Director
$449 / month
500 – 1,500 cases a year
  • 700 calls included
  • Overage $1.00 / call
  • Up to three locations
  • Custom hours and daytime overflow
  • Portal access for full staff
  • Priority hot-swap line
Group
$649 / month
1,500 – 3,500 cases a year
  • 1,800 calls included
  • Overage $0.50 / call
  • Unlimited locations
  • Multi-brand routing
  • SSO and audit log
  • Named onboarding director

Over 3,500 cases a year? Enterprise pricing is bespoke. A BAA is available with every plan.

FAQ

Things directors ask, first.

It says so, plainly, then takes a message with the family's name and number and pages the on-call director. It does not guess, and it never improvises around pricing, paperwork, or arrangements.

Yes — by default it says so right up front: the greeting is “this is Vivian, their virtual assistant.” Asked directly, it confirms plainly that it's the home's AI assistant and offers to take a message; it never pretends to be a person. You can soften or reword that disclosure per home, but it stays on by default.

Yes. After-hours only, weekends only, 24/7, or daytime overflow when your own line is already busy. Your rules, configured per home.

Audiri sits in front of your main line as a SIP forward, or alongside it as a dedicated after-hours number. On the records side, Osiris is the first CRM integration, with FrontRunner, Passare, and SRS built into the same adapter for what comes next.

Yes. HIPAA-grade encryption, per-tenant isolation, and a retention-and-deletion policy you control. Anything a caller hears that's public-facing comes only from material you have approved.

Request a demo

For the families who call after hours.

Tell us about your home. A director will be in touch — not a sales sequence.